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Privacy Policy

At Jakarto, we are serious about protecting the identity and personal information provided to us by our clients and website visitors. Our Privacy Policy applies to the personal information they enter through our website at www.jakarto.com.

Disclosure of personal information

Except as otherwise set out herein, we will not disclose, trade, rent, sell or otherwise transfer personal information about our clients to any third party. Furthermore, all of Jakarto suppliers sign and consent to a non-disclosure agreement regarding all your information. Our suppliers agree not to disclose any Jakarto or Jakarto’s clients’ information, documents or data to any third party, whether directly or indirectly.

Service Providers: We may transfer your personal information to third parties who provide services on our behalf, such as payment processing. Your personal information may be stored and processed in the United States and Canada by our affiliates and other third-party service providers.

These service providers are subject to non-disclosure agreements and other legal restrictions that govern their use of the information accessed through us. These providers are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.

Legal: We and our service providers must disclose your personal information in response to a search warrant or any other legally-valid inquiry or order, or to an investigative body in the case of a breach of an agreement or breach of law, or as otherwise required by applicable law.

Security of personal information

We understand that our clients and website visitors trust us to protect their personal information.

We take this task seriously and have implemented all necessary measures to safeguard your personal information in our custody and under our control. Access to said personal information is granted only to employees and authorized service providers who require this information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and under our control.

We collect this information simply to offer you a useful service that adequately responds to your needs. It is important to note that partners or advertisers are never granted access to information relating to our clients and that only Jakarto can access the information you have provided to us. Should we ask you for any additional information for any other reason, you would automatically and explicitly be advised of the reasons behind the request, at the time the request is made. No personal information will be made available to third parties without your explicit prior consent. Furthermore, we wish to inform you that all personal information collected through this site is saved on private servers which are not accessible to the public.

For increased security, you must protect access to your online account by selecting a password of your choosing. We urge you not to disclose your password to anyone. When you create a password, use at least eight characters, preferably a combination of letters and numbers. Avoid using dictionary words, your name, your email address or any other personal information that is easily obtainable. It is also recommended that you frequently change your password.

Notwithstanding the foregoing, you should be aware that unfortunately, no data transmission over the Internet may be guaranteed to be secure. As a result, Jakarto does not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and accepts no liability for personal information submitted by you nor for the use or misuse of said personal information by you or by third parties.

In addition, Jakarto will never contact you to request information about your credit card number or bank account. This type of information is sent to Jakarto only after you complete a transaction or make changes to your online account. If you should receive a suspicious email containing a link to update your account information, we strongly advise that you do not click on this link. Instead, access your account directly from the www.jakarto.com website. If a stranger contacts you, sends you an unsolicited email or asks you to confirm or disclose your password or your personal/banking information, ignore the request and contact us immediately.

Collection and processing of personal information for visitors to jakarto.com

In specific circumstances (e.g. when you complete an online form), Jakarto’s site requires that you enter your name, email address and other personal information onto an onscreen form. In such cases where you are asked to enter this type of information, you are always explicitly advised in advance and informed that the information you provide will be processed (i.e. subjected to a set of operations relating to the collection, recording, development, editing, retention and destruction of such personal information). To the fullest possible extent, we will provide you with the means to verify that your personal data are accurate and current.

Use of cookies

Cookies are small text files installed on your computer by the websites you visit. They are widely used to help websites operate or work more efficiently and provide information to the site owner. This site stores the following cookies on your computer:

Google Analytics

We use these cookies to collect information about the way visitors use our site. We then use this information to produce reports and help us enhance our site. Cookies collect information in an anonymous manner, including the number of visitors on the site, which portions of the site our visitors view and the pages they visit. As a visitor to our site, you can deactivate Google Analytics for display advertising and customize ads displayed on Google’s Display Network on the Ad settings page (https://adssettings.google.com/authenticated). You can also opt out of Google Analytics entirely through the Google Analytics Opt-out Browser add-on (https://tools.google.com/dlpage/gaoptout/). View all Google Analytics cookies by following this link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

HubSpot

These cookies collect information about the ways in which visitors use our site. We then use this data to produce reports and enhance our site. Cookies also help us customize our marketing efforts in various media and formats. View all HubSpot’s cookies by following this link: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a- visitor-s-browser

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this website and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link: https://www.hotjar.com/legal/policies/privacy.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link: https://www.hotjar.com/legal/compliance/opt-out. Hotjar may collect and process information which is automatically and passively collected, whilst You navigate through and interact with the content on Jakarto’s website together with information on Your device or computer (such as cookies).

The sole purpose of passively collecting Your information is to improve Your experience when using Jakarto’s website.

Through the Hotjar code embedded on Jakarto’s website, the information collected and processed includes:

Device-specific data

The following information may be collected related to your device and browser:

  1. device’s IP address (captured and stored in an anonymized format);
  2. device screen resolution;
  3. device type (unique device identifiers), operating system, and browser type;
  4. geographic location (country only);
  5. preferred language used to display Jakarto’s website.
User interactions
  1. mouse events (movements, location and clicks)
  2. keypresses
Log data

For a sampling of visitors, our servers automatically record information which is collected from Jakarto’s website and Hotjar’s website. This data includes:

  1. referring URL and domain;
  2. pages visited;
  3. geographic location (country only);
  4. preferred language used to display the webpage;
  5. date and time when website pages were accessed.

For more info about the cookies Hotjar makes use of, please visit https://www.hotjar.com/cookies.

Why do we collect this information?

We need this information to better understand your needs and provide you with a better service, specifically for the following reasons:

  • To contact you at your express request.
  • To send us our regular electronic newsletter.
  • To periodically send you promotional emails on new products, services, events, or special offers we believe might interest you, using the email address you provided us.
  • Occasionally, we may use your personal information to reach out to you for market research purposes.
  • To keep in our internal files.

We will not sell, distribute or rent your personal information to third parties unless you provide your express permission or when we are legally required to do so.

For more information

Notwithstanding the foregoing, you may always ask Jakarto not to use or to cease using your personal information. You may do so by phone at 1 877 525-2786, by email at contact@jakarto.com or by mail at Jakarto, 7240, Waverly Street, Montreal, Quebec H2R 2Y8, Canada.